Accompany your clients at every stage of their journey

Accompany your clients at every stage of their journey

Discover how our chatbots help tourism stakeholders reduce the volume of requests, speed up processing times, and increase customer satisfaction.

Traveler satisfaction

Response time

Support calls

Conversion rate

Find the chatbot suitable for your industry

Airlines

Airports

Hotels

OTAs

TMCs

Railway companies

Public transport

Car rental

Urban mobility

Theme parks

Ski resorts

Meal delivery

Create tailored journeys for travelers

Set up customer-centric journeys to enhance their experience and strengthen their satisfaction. ViaSay chatbots reduce the volume of requests received by up to 50%, while prequalifying complex inquiries to direct them to the right contacts.

Reduce the number of incoming requests

Thanks to AI and machine learning, our bots automatically answer simple questions, 24/7. You lighten your support and optimize customer request management.

Accelerate the processing of complex requests

When human intervention is necessary, ViaSay bots redirect requests to the right agents. Your teams gain efficiency and your customers receive faster responses.

Create tailored journeys for travelers

Set up customer-centric journeys to enhance their experience and strengthen their satisfaction. ViaSay chatbots reduce the volume of requests received by up to 50%, while prequalifying complex inquiries to direct them to the right contacts.

Reduce the number of incoming requests

Thanks to AI and machine learning, our bots automatically answer simple questions, 24/7. You lighten your support and optimize customer request management.

Accelerate the processing of complex requests

When human intervention is necessary, ViaSay bots redirect requests to the right agents. Your teams gain efficiency and your customers receive faster responses.

Create tailored journeys for travelers

Set up customer-centric journeys to enhance their experience and strengthen their satisfaction. ViaSay chatbots reduce the volume of requests received by up to 50%, while prequalifying complex inquiries to direct them to the right contacts.

Reduce the number of incoming requests

Thanks to AI and machine learning, our bots automatically answer simple questions, 24/7. You lighten your support and optimize customer request management.

Accelerate the processing of complex requests

When human intervention is necessary, ViaSay bots redirect requests to the right agents. Your teams gain efficiency and your customers receive faster responses.

Target the most strategic use cases

Simple requests represent a significant portion of support volume. Our chatbots are designed to automatically answer the most frequently asked questions from travelers, allowing your teams to focus on high-value requests.

Get results quickly

Our bots are operational in no time. With an intuitive platform, you can easily create customized use cases and let your bot handle and redirect customer requests automatically.

Provide personalized assistance

Offer each traveler the equivalent of a personal travel agent. Whether it's questions about reservations or last-minute changes, ViaSay virtual assistants support your clients at every step of their journey.

Target the most strategic use cases

Simple requests represent a significant portion of support volume. Our chatbots are designed to automatically answer the most frequently asked questions from travelers, allowing your teams to focus on high-value requests.

Get results quickly

Our bots are operational in no time. With an intuitive platform, you can easily create customized use cases and let your bot handle and redirect customer requests automatically.

Provide personalized assistance

Offer each traveler the equivalent of a personal travel agent. Whether it's questions about reservations or last-minute changes, ViaSay virtual assistants support your clients at every step of their journey.

Target the most strategic use cases

Simple requests represent a significant portion of support volume. Our chatbots are designed to automatically answer the most frequently asked questions from travelers, allowing your teams to focus on high-value requests.

Get results quickly

Our bots are operational in no time. With an intuitive platform, you can easily create customized use cases and let your bot handle and redirect customer requests automatically.

Provide personalized assistance

Offer each traveler the equivalent of a personal travel agent. Whether it's questions about reservations or last-minute changes, ViaSay virtual assistants support your clients at every step of their journey.

Provide a better travel experience

Building a personalized relationship with each traveler is key to enhancing satisfaction and loyalty. ViaSay's AI chatbots go beyond call centers or emails: they provide responsive assistance, anytime, on your customers' preferred channels.

Be present where your customers are

Provide real-time customer service directly on the channels your customers use daily. Our bots easily integrate with your website, mobile app, social media, Facebook Messenger, WhatsApp, call center, and much more.

Unlock your teams' potential

By handling simple requests, our bots allow your agents to focus on complex or urgent cases. Less occupied with repetitive tasks, your teams are more engaged and more effective.

Provide a better travel experience

Building a personalized relationship with each traveler is key to enhancing satisfaction and loyalty. ViaSay's AI chatbots go beyond call centers or emails: they provide responsive assistance, anytime, on your customers' preferred channels.

Be present where your customers are

Provide real-time customer service directly on the channels your customers use daily. Our bots easily integrate with your website, mobile app, social media, Facebook Messenger, WhatsApp, call center, and much more.

Unlock your teams' potential

By handling simple requests, our bots allow your agents to focus on complex or urgent cases. Less occupied with repetitive tasks, your teams are more engaged and more effective.

Provide a better travel experience

Building a personalized relationship with each traveler is key to enhancing satisfaction and loyalty. ViaSay's AI chatbots go beyond call centers or emails: they provide responsive assistance, anytime, on your customers' preferred channels.

Be present where your customers are

Provide real-time customer service directly on the channels your customers use daily. Our bots easily integrate with your website, mobile app, social media, Facebook Messenger, WhatsApp, call center, and much more.

Unlock your teams' potential

By handling simple requests, our bots allow your agents to focus on complex or urgent cases. Less occupied with repetitive tasks, your teams are more engaged and more effective.

Ready to travel with an AI chatbot?

Frequently Asked Questions

01.

How do I modify my reservation?

The ViaSay conversational agent accesses your reservation directly in the agency or platform's system via its connection to their information system. It identifies your booking, indicates possible modifications (dates, travelers, options), and the conditions applicable to your fare.

It responds 24/7 and in more than 100 languages, using the professional's vetted sources, which saves you from waiting for opening hours to adjust a trip.

If your request falls outside the automated scope or requires arbitration, the agent escalates it to a human advisor with the context of your exchange.

02.

How do I cancel my reservation and get a refund?

The agent finds your booking by connecting to the agency's system, then reminds you of the cancellation and refund conditions specific to your rate and your file. Depending on the professional's settings, they can initiate the cancellation or guide you step by step through the process.

The information is provided for informational purposes only, based on the seller's official sources; the precise contractual terms (deadlines, penalties, amount refunded) remain those of your contract.

As soon as a refund requires validation or special processing, the agent forwards your request to a human advisor, 24/7, without you having to re-explain everything.

03.

Can a chatbot increase direct bookings?

Yes: by instantly answering pre-purchase questions (availability, conditions, amenities, cancellation policy), the agent clears up doubts at the key moment and prevents the visitor from leaving your site to compare elsewhere.

Available 24/7 and in over 100 languages from a single knowledge base, it supports both local customers and foreign travelers alike, on the direct channel rather than on a marketplace.

04.

How to manage demand peaks during peak season?

The ViaSay agent natively processes level 1 requests, which are the most repetitive (hours, terms and conditions, booking follow-up, practical information): it absorbs more than 50% of inquiries without human intervention.

This deflection absorbs peak season surges without lengthening queues: agents handle multiple conversations in parallel, 24/7.

Your advisors can then focus on complex, high-value cases, which the agent automatically escalates with the context.

05.

Is a travel chatbot GDPR-compliant?

Yes. With ViaSay, client data and the knowledge base are hosted in France, and the AI models are operated via Azure OpenAI in the EU region. Your data is never used to train public models.

The platform is designed according to the GDPR-by-design principle and integrated into your information system via API. ViaSay is part of the ViaDialog group, a French publisher.

On the AI Act side, a support chatbot falls under "limited risk": the main obligation is transparency, i.e., clearly informing the user that they are interacting with an artificial intelligence. This is provided by default in the agent.

06.

Are developers needed to install a chatbot on my booking site?

No. ViaSay is a no-code platform: you create your agent in just a few clicks, by entering your website URL or adding a PDF to build its knowledge base.

More advanced workflows are configured via the Flow Builder, without writing code. The connection to your booking system is done by API to access bookings or availability.

And you are not alone: ViaSay teams assist with the setup and configuration.