Rates

How much does an AI customer service chatbot cost?

The pricing of a ViaSay AI agent depends on your volume of requests, your channels, and your integrations. We build a customized quote tailored to your needs — with no unnecessary extra costs.

Request a quote

What determines your rate

The build · Implementation

From €5,000

Scoping of the knowledge base, testing and iterations, and support up to the production launch. Integrations with the information system or custom AI agents: upon request.

The run · Subscription

≈ 13 cents / conversation

Depending on your conversation volume, the channels and connectors deployed (widget, WhatsApp, Messenger, Instagram, CRM) and ongoing CSM support.

Frequently Asked Questions about Pricing

01.

How much does an AI customer service chatbot cost?

The pricing consists of two parts. The build and implementation starts at €5,000: defining the knowledge base, testing, iterations, and support right through to production.

The run, or subscription, is then billed per conversation, at around 13 cents, depending on your volume, channels, and support.

Integrations with your IT system and custom AI agents are priced upon request.

02.

What does the price of an AI chatbot depend on?

During the build phase: the complexity of your knowledge base, the number of tests and iterations, and the desired integrations.

During run phase: the volume of conversations, the channels and connectors deployed (widget, WhatsApp, Messenger, Instagram, CRM) and the level of support over time.

As every project is different, the rate is established by estimate, without a fixed scale.

03.

What is included in the offer?

The complete platform to build, deploy, and maintain your AI agents: no-code Flow Builder, multilingual (over 100 languages), hosted in France, and GDPR compliant.

AI Quality Monitoring is included: every conversation is analyzed by an AI, across 100% of the volume, to measure the resolution rate, satisfaction, topics, and knowledge gaps — the holes in your knowledge base that need to be filled to continuously improve the agent.

CSM support is also included in the offer.

04.

Are developers needed, and at what cost?

No. ViaSay is a no-code, even turn-key platform: business teams create and manage the agent without writing any code.

When integration with your information system is required, you can do it yourself or our teams can handle it — without the hidden costs of in-house development.

There are therefore no hidden development costs: support is part of the ViaSay approach.

05.

Is there a free version?

ViaSay is a professional solution built on a quote basis according to your needs, with no free self-service offer.

We remain open to a POC (proof of concept) when appropriate, to concretely evaluate the solution for your case. The easiest way is to discuss it with our team.

06.

Do you pay per conversation or per resolution?

At ViaSay, pricing is per conversation, intentionally low — around 13 cents — and designed to remain viable even at very high volumes. Support AI should not be a luxury.

No punitive billing of several euros per request: your costs remain predictable, and AI Quality Monitoring gives you the actual resolution rate across 100% of conversations.