A chatbot designed for the city
Our chatbots are ready to handle requests related to vehicle or equipment issues, payments, account management, and frequently asked questions from users.
By automating the majority of simple requests, ViaSay chatbots reduce the number of calls and messages to be handled by your agents.
Result: your teams gain efficiency, and your customers benefit from instant and satisfactory responses.
Our urban mobility chatbots are ready to respond to requests regarding
Instructions for vehicles and equipment
Troubleshooting vehicles and equipment
Reporting vehicle-related issues or
Field assistance
Discover how chatbots can help solve issues related to vehicles and equipment.
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Pricing information
Failed payments
Refunds
Payment support
Discover how bots can handle payments.
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Frequently Asked Questions
01.
Where is my package?
When connected to your information system (OMS, carrier) via API, the ViaSay agent retrieves the status of your parcel and replies to you directly, based on the brand's verified sources.
It is available 24/7 and in over 100 languages, with a single knowledge base, for support that is accessible at any time.
If your request goes beyond the scope of what is handled, it escalates to a human advisor without you having to repeat your history.
02.
How do I change my delivery slot?
Thanks to the connection to the information system via connectors, the agent can access your delivery file, present the available time slots to you, and record the modification.
This action is possible 24/7 and in more than 100 languages, without waiting for customer service to open.
In the event of any specific constraints on your order, the agent will hand over to a human advisor.
03.
Can a chatbot improve delivery tracking?
Yes: the ViaSay agent provides an immediate response to the customer 24/7, reducing the wait and anxiety associated with a package in transit.
It responds in more than 100 languages, using the brand's verified sources. Its RAG technology relies on these sources and limits hallucinations, ensuring reliable follow-up.
When a case requires human intervention, the escalation to an agent happens seamlessly.
04.
How can you reduce delivery follow-up calls?
Delivery tracking is a repetitive level 1 contact reason. The ViaSay agent handles it autonomously, thereby deflecting more than 50% of inquiries, meaning they no longer reach your advisors.
It absorbs activity peaks (promotions, holidays, logistics disruptions) without extra staffing or any degradation in response time.
Complex or sensitive cases are still escalated to a human advisor, who focuses on what is most valuable.
05.
Is the delivery data hosted in France?
Yes: customer data and the knowledge base are hosted in France. The models are used via Azure OpenAI in the EU region, and your data is never used to train public models.
ViaSay is designed with a GDPR-by-design approach and is part of the ViaDialog group, a French software publisher. Integration with your information system is done via API.
Regarding the AI Act, a support chatbot falls under "limited risk": the main obligation is transparency, which means informing the user that they are interacting with an AI.
06.
Are developers needed to install an order tracking chatbot?
No: ViaSay is a no-code platform. With the Flow Builder, onboarding is done simply by entering your website's URL or adding a PDF, and the agent is ready in just a few clicks.
Advanced workflows and connection to the information system (via APIs and connectors, to access order status) are built without development.
The ViaSay teams support you in the implementation and configuration.