# ViaSay

> ViaSay is a no-code conversational AI platform by ViaDialog for building and deploying multimodal chatbots (voice and text). Hosted in France, GDPR-compliant, with AI powered by Azure OpenAI. Reduces customer support volume by up to 50% through automated handling and intelligent handover to human agents.

ViaSay provides a Flow Builder for designing chatbot conversations without code, AI-powered answer generation (LouisAI), multi-channel deployment (website widget, WhatsApp, Facebook Messenger, and more), and seamless integration with major CRM and contact center platforms. Supports 110 languages.

## Product

- [Platform Documentation](https://documentation.viasay.io/docs/general-introduction): Complete guide to the ViaSay chatbot platform, including setup, configuration, and management
- [Flow Builder](https://documentation.viasay.io/docs/steps-in-flow-builder): No-code visual tool for designing chatbot conversation flows with steps, conditions, and logic
- [LouisAI](https://documentation.viasay.io/docs/louisai-enhance-your-customer-support-efficiency): AI-powered answer generation using knowledge hubs, personality customization, and business requirements
- [Knowledge Hub](https://documentation.viasay.io/docs/knowledge-hub): Configure and manage the AI knowledge base for automated responses
- [Analytics & Reporting](https://documentation.viasay.io/docs/analytics-2): Dashboard with ROI tracking, conversation analysis, CSAT and NPS scoring

## Integrations

### User Channels
- [Website Widget](https://documentation.viasay.io/docs/create-a-viasay-widget): Embed chatbot on any website with JavaScript widget and full customization
- [WhatsApp Integration](https://documentation.viasay.io/docs/whatsapp-1): Deploy chatbot on WhatsApp Business
- [Facebook Messenger](https://documentation.viasay.io/docs/facebook-messenger-1): Connect chatbot to Facebook Messenger
- [Sunshine Conversations](https://documentation.viasay.io/docs/sunshine-conversations-1): Multi-channel messaging via Zendesk Sunshine

### Agent Channels (Handover)
- [Genesys Cloud](https://documentation.viasay.io/docs/genesys-cloud-1): Seamless handover to Genesys Cloud contact center
- [Salesforce](https://documentation.viasay.io/docs/salesforces): Integration with Salesforce Service Cloud
- [Zendesk](https://documentation.viasay.io/docs/zendesk): LiveChat and ticket handover to Zendesk
- [Nice CXOne](https://documentation.viasay.io/docs/nice-cxone-1): Integration with Nice CXOne contact center
- [ViaFlow](https://documentation.viasay.io/docs/viaflow): Integration with ViaFlow contact center by ViaDialog

## Industries
- [Travel & Hospitality](https://www.viasay.io/en/voyage/): AI chatbot for booking assistance, FAQ, and traveler support
- [E-commerce](https://www.viasay.io/en/e-commerce/): Automated customer service for online retail
- [Fintech & Insurtech](https://www.viasay.io/en/fintech-insurtech/): Compliant chatbot for financial services
- [Mobility & Delivery](https://www.viasay.io/en/mobilite-livraison): Real-time tracking and customer support automation

## API Reference
- [Messaging API v1.1](https://documentation.viasay.io/reference/messaging-api-introduction): Send and receive messages between your system and ViaSay chatbot
- [Widget JavaScript API](https://documentation.viasay.io/reference/widget-api-introduction): Client-side methods for controlling the chat widget
- [Agent Handover API v1.0](https://documentation.viasay.io/reference/agent-handover-api-introduction): Manage bot-to-human escalation programmatically
- [Data Compliance API](https://documentation.viasay.io/reference/data-compliance-api): GDPR data export and deletion endpoints
- [WhatsApp Push API v1.0](https://documentation.viasay.io/reference/whatsapp-push-introduction): Send proactive WhatsApp campaign messages
- [Message Trigger API v1.1](https://documentation.viasay.io/reference/message-trigger-api-introduction): Proactively initiate conversations with end-users

## Compliance & Security
- [Azure OpenAI Compliance](https://documentation.viasay.io/docs/viasay-and-azure-openai-compliance): Data hosting in France (EU), GDPR compliance, encryption at rest and in transit, data never used for third-party model training
- [Data Usage & Retention Policies](https://documentation.viasay.io/docs/data-usage-and-retention-policies): Data retention, storage policies, and GDPR data management

## Resources
- [Industries Overview](https://www.viasay.io/en/industries/): All industries served by ViaSay chatbots
- [Blog](https://www.viasay.io/en/blog): Articles on chatbot strategy, RFP guides, and build-vs-buy analysis
- [Support & Training](https://www.viasay.io/support): Training center and customer support
- [Partner Program](https://www.viasay.io/en/partenaires/): Become a ViaSay integration partner
- [Contact](https://www.viasay.io/en/contact/): Get in touch with the ViaSay team
- [Request a Demo](https://www.viasay.io/en/demo/): Schedule a personalized platform demonstration

## Optional
- [AI Explainer Tool](https://documentation.viasay.io/docs/ai-explainer): Understand how each word contributes to intent detection
- [Changelog](https://documentation.viasay.io/changelog): Platform version updates and release notes
- [Developer Tools](https://documentation.viasay.io/docs/languages-and-syntax-used): Languages, syntax, JSON/XML helpers for advanced users
- [Privacy Policy](https://www.viasay.io/en/privacy-policy/): Data privacy and cookie policies